Frequently Asked Questions

Do you guarantee the authenticity of the nanoblock products?

Yes, we assure that all nanoblock products listed and sold on www.nanoblock.com.sg are 100% authentic. In Singapore, selling counterfeit products is a criminal offence under Section 49 of the Trade Marks Act.

What happens if a product is out of stock?

In the unlikely event that the item you ordered is out of stock, we will notify you as soon as possible. You will have the option to choose a cash refund, a replacement item, or a 100% refund in shopping credits with nanoblock Singapore.

 

Can I reserve an item?

To maintain fairness and equal opportunity for all our customers, we do not accept reservations for any products, with the exception of pre-order items. This policy ensures that every customer has an equal chance to purchase items as they become available, preventing any product from being held exclusively before it officially goes on sale.

 

Why was my order cancelled by nanoblock Singapore?

nanoblock Singapore reserves the right to cancel any order due to stock unavailability or pricing errors. If your order has been cancelled, please reach out to our customer support team for assistance.

 

How are the prices of retired nanoblock products determined?

Our trained experts carefully evaluate each retired nanoblock product. We conduct thorough research, considering factors like scarcity and demand, to determine the most accurate market value of the item.

 

What should I do if the items I ordered arrive damaged?

While nanoblock Singapore strives to ensure that every product arrives in perfect condition, accidents can happen. If you receive a package that is wet, punctured, or damaged, please take photos of it and check the condition of your merchandise. If you are not satisfied with the condition of the products, contact our support team with full details of your inquiry.

 

Why are there differences in the colour of the box or bricks?

Since our nanoblock products are manufactured by different facilities worldwide, slight variations in the shades of the bricks or the box colour may occur. Please rest assured that all nanoblock products sold on our website are 100% authentic and sourced directly from Kawada Co. Ltd.

Can I customise my own nanoblock design?

Yes, we provide specialised customisation services for nanoblock products with a minimum order quantity of 10,000 pieces per design. For further details, please reach out to our support team via info [at] nanoblock [dot] com [dot] sg to learn more about our customisation options.

 

What is the lead time for customisation of nanoblock products?

The lead time required for customising nanoblock products typically ranges from two to twelve months. The exact timeframe depends on several factors, including the intricacy of the design, the order quantity, and the current production capacity of our factory. More complex designs or larger orders may require additional time to ensure that each customised piece meets our high-quality standards. We strive to deliver your customised Nanoblock products as efficiently as possible, balancing precision with timely production to meet your expectations.

How much does it cost to customise a nanoblock product?

The cost of customising a nanoblock product is determined by various factors, primarily the complexity of the design and the total order quantity, with a minimum order quantity of 10,000 pieces. Each customised project is unique, so we carefully evaluate these elements to provide the most accurate pricing. Once we have all the necessary details regarding your specific design requirements and the number of units you wish to order, we will be able to offer a detailed cost estimate. Our goal is to ensure that you receive a transparent and fair quote based on your customisation needs.

 

What does customisation of nanoblock products include?

At nanoblock Singapore, our experienced graphic designers manage everything from the printed instruction sheet to the artwork on the packaging. We can also design the packaging to feature your company logo or include a logo sticker with each product.
  

Is nanoblock Singapore the authorised distributor in Singapore?

While we are not the official distributor in Singapore, we assure you that all nanoblock products we offer are 100% authentic. Selling counterfeit items is a criminal offence in Singapore under the Trade Marks Act, and we take product authenticity very seriously.

 

Can licensed products be sold overseas?

No, licensed products are subject to strict sales restrictions that limit their availability to specific licensed territories. Due to these regulations, we are unable to sell any licensed products internationally. Each licensor enforces these territorial limitations to ensure that the products are distributed only within authorised regions, in compliance with licensing agreements and market rules.

 

How are shipping charges calculated?

SingPost charges a base rate for all shipments, which makes it more cost-effective to buy in larger quantities. To help our customers save even more, we also absorb a portion of the shipping costs for bulk orders. This means that the more you purchase, the more you save on shipping fees. For example, the shipping cost for one or two packs of Pokémon items is similar, so buying multiple packs at once is a more economical choice. Simply add the items to your cart, and the exact shipping charges will be displayed on the checkout page before you complete your purchase, ensuring full transparency and no surprises.

 

Why are items in boxes flatten for international shipping?

We flatten items in boxes to optimize packaging and reduce the overall shipping volume. This approach helps lower shipping costs, making delivery more affordable for our customers while ensuring that the items reach their destination safely and efficiently.

 

Will a tracking number be provided for shipping?

Yes, once your order has been shipped, you will receive a tracking number that allows you to monitor the delivery status. This tracking number can be used to check the progress of your shipment through SingPost’s tracking system, providing you with real-time updates on your order's journey until it reaches your doorstep.